Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
Z-Lok is dedicated to providing our customers with hydraulic and instrumentation products of quality that meet their needs. If you receive a damaged, faulty, incorrect or otherwise product that does not match your order please contact us ASAP so we can help you.
Returns
The products can be returned if they are unused, in the original state and packaging, and returned within the agreed return period. Return requests must contain order details and this should be clearly explained – if a photo is needed, this should be included with the return request.
Some products cannot be returned for various reasons such as manufacturing needs, special specifications or customized items. Z-Lok reserves the right to inspect and accept or reject return approval.
Refunds
After we receive and inspect a returned product, we will let you know if the return is approved or not. If approved, the corresponding refund will be effected using the original payment method or another agreed upon method.
Shipping, handling, and/or other applicable fees may be deducted from the refund as appropriate. The refund processing time may be different depending on the payment method/financial institution.
Damaged or Incorrect Products
In case of delivering a damaged, defective or incorrect product, please inform us as soon as possible. Photographs, product information or other information may be requested to confirm the problem and to make the decision on replacement, return or refund.
Contact Us
If you have any questions about returns or refunds please reach out to Z-Lok via the information on our website. Our team will follow up on your request and help you determine the next steps.